Absolutely! Plus, it has helped in hiring appropriate people. When going over the pamphlet during interviews, if they indicate they have an issue with something in it, they don’t get the job. It also helps during those uncomfortable situations when I need to fire someone. I can say, “Look here. I have made it clear that this is not acceptable behavior yet you continue to do it. Therefor, I am letting you go. Buh-bye!”

That is a great idea, Jane! I have often thought about making a personalized manual for new people. Mine might end up becoming an illustrated guide in a big three ring binder if I did it. Haha! Do you find your pamphlet has helped with the communication?

Thanks for your comment!